Terms and Conditions
Ordering Terms
Questions or concerns? Please do not hesitate to contact us at hi@takaoriginal.comand we will get back to you within 64 hours. Our customer service team are available from Monday- Friday.
These are the terms and conditions on which we agree to supply to you products ordered on our website www.takaoriginal.com. Please read these terms carefully before you submit your order to us.
1.Contact
1.1 Who we are. We are Taso Trading Co.Ltd, a company based in New York USA and Guangzhou China.
1.2 How to contact us.You can contact us at hi@takaoriginal.com
1.3 How we may contact you. If we have to contact you we will do so by email, using the contact details you provided to us when placing your order.
2.Your order
2.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because we have sold out of limited production run products or because we have identified an error in the price or description of the product.
2.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.Our product
3.1 Availability. We will endeavour to ensure that the website does not have any technical problems and that products displayed are available. However, as our product lines are typically produced in limited production runs and released on our website in product drops for which there is high-demand, we cannot guarantee the availability of the website or that any products on the website will be available for purchase. In the event that your ordered items are unavailable we will notify you as soon as we can.
3.2 Products may vary slightly from their pictures. We have made every effort to display as accurately as possible the colors of our products that appear at the WWW.TAKAORIGINAL.COM. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
4.Shipping & Delivery
4.1 The countries we ship to.We ship worldwide! International shipping prices vary by by option you choose. However, we do provide free shipping with no minimum order required. For international orders that have been in-transit for over 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held up due to customs fees.
4.2 When your order will be shipped. Purchased items will be shipped from warehouse within 3-7 business days of the order. Although most will be shipped within 2 days.
4.3 Will there be any tracking method. As soon as your order is dispatched from warehouse you will receive an email notification includes tracking number and website to track. Tracking status usually take 2-3 days to show. If you don't receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven't received the order confirmation email, you also won't receive the email with your shipment notification and tracking information.
4.4 Where is the product came from and how long does it take. Our stocks are based abroad, mainly from China. Which can extend delivery time compared to your regular experience. We do use priority shipment for all orders, usually take 7-12 days to arrived.
4.5 Delay on the shipment. Shipping times can vary depending on shipping location and distance from warehouse. Delays experienced by shipping couriers, customs holds, holidays and other external third parties are outside of our control.
4.6 Will I get refund if the package stuck at custom then ship back.Custom law differs in each country so in some cases orders may get caught and inspected by customs which delays delivery. It is your responsibility to track your package and contact us for providing you custom paper work. We do not offer refunds for these shipments if they do not arrive or shipped back to us. We will provide a store credit code to reorder but you will be responsible for paying the shipping cost again.
4.7 TAKAORIGINAL.COM is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes fees (if the package is shipped back because the customs payment was not paid we are not able to refund your order). We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. Please contact hi@takaoriginal if you have any questions.
4.8 Lost, stolen or damaged package. If the package got lost, stolen or damaged, we will assist you contacting shipping carrier to reach a resolution, after postal service confirm is their fault, we may issue a refund or ship a new order to you.
4.9 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, postal service will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
4.9 If you do not re-arrange delivery.If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and paragraph 8.2 will apply.
4.10 Where to track the package.
Most shipment can be track on:http://www.17track.net
Fedex:http://www.fedex.com
Japan:http://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp
Australia:http://auspost.com.au
Canada:www.canadapost.ca
United States:http://www.usps.com
United Kindom:www.royalmail.com
Mexico:https://www.scmpaqueteria.mx/_tracking.php
Germany:http://www.hermes-europe.de/
Korea:www.hgzxwl.com
Italy:www.poste.it
5.Taxes & Duties
5.1 How much is the custom fee. You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods,
what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to
pay as this is determined on import by customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties and thresholds that may apply in your country in case you are charged to avoid any surprises.
5.2 We have highlighted some customs websites to refer to before purchasing below. Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.
Canada: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
The UK: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
New Zealand: https://www.customs.govt.nz/personal/online-shopping/
6.Pre-order Shipments/Restock Shipments
6.1 When will the pre-order ship. If you order a pre-order style, it will not be shipped immediately. All available non pre-order items purchased will be shipped immediately. The estimated shipping time will be contact via email. We are unable to provide exact dates but will contact you if we become aware of any delay. Your pre-order style will ship separately when it arrives. We are unable to cancel any pre-orders unless we have offered a cancellation to you.
7.Return & Exchange Policy
7.1 Exchange or refund an item. All sales are final. No refunds accepted, no returns honored, regardless of if they are in their original packaging or not.
7.2 Damaged or defective. Damaged or defective, or you receives a wrong product are accepted for exchange. We require that customers notify hi@takaoriginal.comof any problems with merchandise within 48 hours of receipt. we will be responsible for the re-shipping costs of the appropriate merchandise. Exchanges are not available for any product after 7 days of delivered.
7.3 Missing an item.If you believe an item you've purchased from us is faulty, incorrect or you're missing an item, contact us at hi@takaoriginal.comwith, if relevant, clear photos of the fault and/or as much details as you can provide, and we will assist you from there with an outcome.
Please note: We reserve the right to research the original purchase, and to limit or decline refunds. Lost or damaged merchandise return clothings are not replaceable. Gift cards and store credit are not redeemable for cash. Unless required by state law.
8.Our rights to end the contract
8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 24 hours of us reminding you that payment is due; or
(b) you do not (or your chosen carrier does not), within a reasonable time, collect the products (in accordance with paragraph 4.7).
8.2 You must compensate us if you break the contract.If we end the contract in the situations set out in paragraph 8.1 we will provide a store credit code you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
9.Size Guide
9.1 All of our clothes are unisex. Each Merchandise has its size chart and size suggestion in the Merchandise details, please read it carefully before purchasing. Size suggestion is for reference only. Different clothing may have different effects. Please choose according to your wearing habits. If you're unsure about sizing, please don't hesitate
to e-mail us at hi@takaoriginal.com.
10.Price and payment
10.1 Currency on website.All currenty on website are in US Dollar.
10.2 Accept payment. We accept payment for orders by Visa, MasterCard, American Express and PayPal.
10.3 Shipping Fee. Shipping fee vary's depend on the option you choose. Free standard shipping with no minimum order required.
10.3 We reserve the rights to cancel and refund any order that is deemed potentially fraudulent by payment system.
11.Disclaimer
WWW.TAKAORIGINAL.COM and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that
you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with you use of our site, and that TAKAORIGINAL.COMshall not be liable for any damages of any kind related to your use of this site.