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SHIPPING / ORDERING FAQ

Last updated on: April 22, 2021

ORDERS STILL SHIPPING DAILY 

We are taking all the CDC-recommended steps in our corporate office and warehouse to help protect and support our production teams and you, we worked overtime to process the product as quickly as possible. Whilst we endeavour to dispatch your orders within our timeframes, some experiences you may encounter are completely out of our control and are due to new policies being implemented within domestic couries.

Customer service is our number one priority here at TAKA Original and we understand the postal service delays have been somewhat disappointing for a lot of customers. To get your parcels delivered to you quicker, we have made some changes. Please see the shipping table below for your new shipping options. 

Please note: All deliveries to Russia/Kuwait have been temporarily suspended. Due to this, any customers attempting to checkout cannot do so until deliveries resume. 

 

COUNTRY SPEND/SHIPPING COST SPEND/SHIPPING COST DELIVERY TIME TYPE OF SERVICE COURIER TRACKING SITE RE-DELIVERY SERVICE
United States Over USD $50/
Free
Under USD $49/
$16
7-10 Days Standard Service Ontrac https://www.ontrac.com/
PCF https://pcfcorp.com/
USPS https://www.usps.com/
Deliver-it https://deliver-it.com/
UK Over USD $50/
Free
Under USD $49/
$19
5-8 Days Royal Mail https://www.royalmail.com/
France Over USD $50/
Free
Under USD $49/
$19
6-10 Days La Poste
Colisimo
https://www.laposte.fr/
COLICOLI https://colicoli.fr/#/
Germany Over USD $50/
Free
Under USD $49/
$16
6-10 Days DHL http://nolp.dhl.de/nextt-online-public/report_popup.jsp?lang=de
Italy Over USD $50/
Free
Under USD $49/
$19
10- 12 Days Italiane Poste https://www.poste.it
Spain Over USD $50/
Free
Under USD $49/
$19
6-10 Days CTT https://www.cttexpress.com/home/index
Dao https://www.dao.as/
Netherlands Over USD $50/
Free
Under USD $49/
$19
10-12 Days DHL https://www.dhlparcel.nl/nl
Belgium Over USD $50/
Free
Under USD $49/
$19
10-12 Days Bpost https://www.bpost.be/en No Re-delivery
GLS https://gls-group.eu/EU/en/home No Re-delivery
Luxembourg Over USD $50/
Free
Under USD $49/
$19
8-10 Days DPD https://www.dpd.com/group/en/
Ireland Over USD $50/
Free
Under USD $49/
$19
10-12 Days DHL Express https://www.ship24.com No Re-delivery
Bulgaria Over USD $50/
Free
Under USD $49/
$19
8-10 Days DPD https://www.dpd.com/group/en/
Croatia Over USD $50/
Free
Under USD $49/
$19
6-10 Days DPD https://www.dpd.com/group/en/
Czech Republic Over USD $50/
Free
Under USD $49/
$19
6-10 Days DPD https://www.dpd.com/group/en/
Estonia Over USD $50/
Free
Under USD $49/
$19
8-12 Days DPD https://www.dpd.com/group/en/ No Re-delivery
Finland Over USD $50/
Free
Under USD $49/
$19
8-12 Days Posti https://www.posti.fi/fi No Re-delivery
Hungary Over USD $50/
Free
Under USD $49/
$19
6-10 Days DPD https://www.dpd.com/group/en/
Poland Over USD $50/
Free
Under USD $49/
$19
10-12 Days / https://www.ship24.com No Re-delivery
Portugal Over USD $50/
Free
Under USD $49/
$18
10-12 Days / https://www.17track.net/en
Romania Over USD $50/
Free
Under USD $49/
$19
8-12 Days DPD https://www.dpd.com/group/en/ No Re-delivery
Slovakia Over USD $50/
Free
Under USD $49/
$19
6-10 Days DPD https://www.dpd.com/group/en/ No Re-delivery
Sweden Over USD $50/
Free
Under USD $49/
$19
6-10 Days MTD https://mtd.optidev.se/sok#/
Saudi Arabia Over USD $50/
Free
Under USD $49/
$19
3-5 Days / https://www.17track.net/en
Austria Over USD $50/
Free
Under USD $49/
$19
6-10 Days / https://www.ship24.com
Denmark Over USD $50/
Free
Under USD $49/
$19
6-10 Days Dao https://www.dao.as/ No Re-delivery
Australia Over USD $50/
Free
Under USD $49/
$18
8-12 Days Fastway(Aramex) https://www.fastway.com.au/ No Re-delivery
Australian Post https://auspost.com.au/
PFL http://www.pflogistics.com.au/
Canada Over USD $50/
Free
Under USD $49/
$16
10-15 Days Canada Post https://www.canadapost-postescanada.ca/cpc/en
Ant eparcel http://www.anteparcel.com/track?num
Greece Over USD $50/
Free
Under USD $49/
$19
10-15 Days / https://www.ship24.com No Re-delivery
Switzerland Over USD $50/
Free
Under USD $49/
$19
8-12 Days Swiss Post https://www.post.ch/de No Re-delivery
Norway Over USD $50/
Free
Under USD $49/
$19
8-12 Days Heltjhem https://helthjem.no/sporing No Re-delivery
Mexico Over USD $50/
Free
Under USD $49/
$16
5-8 Days Rabee http://rabee.mx/rastreo.html
Singapore Over USD $50/
Free
Under USD $49/
$19
8-12 Days Ninja Van https://www.ninjavan.co/en-sg/tracking
Malaysia Over USD $50/
Free
Under USD $49/
$18
5-10 Days Ninja Van https://www.ninjavan.co/en-my/tracking
Thailand Over USD $50/
Free
Under USD $49/
$19
5-8 Days Ninja Van https://www.ninjavan.co/en-th/tracking
Korea Over USD $50/
Free
Under USD $49/
$19
3-7 Days / https://www.ship24.com
Japan Over USD $50/
Free
Under USD $49/
$15
3-7 Days / https://www.ship24.com
New Zealand Over USD $50/
Free
Under USD $49/
$18
5-10 Days New Zealand Post https://www.nzpost.co.nz/


CURRENCY


Prices displayed in non-USD currencies are approximate conversions only. These may fluctuate based on fees charged by your financial institution and conversion rates. The price of an item will change to USD at checkout from your cart and you will be charged in USD. This order total will be converted by your bank at the time of purchase using their exchange rate, and any processing fees you are subject to in regards to international transactions will be charged to you separately by your bank.

PROCESSING & SHIPPING

•We make every effort to ship all orders in 3-7 days. Although most the order ship in 3 days. Orders placed on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as it has been dispatched. You can also contact us to keep you up with any update on the order.

•Free shipping is applied when the total cost of all products purchased is equal to $50 USD, before any discounts have been applied.

•All orders ship from China. Shipping estimates are based on dates provided by shipping couriers and shipping times may vary depending on shipping location. Delays experienced by shipping couriers, customs holds & other external third parties are outside of our control.

•Please note, we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or Parcel Locker address, your order will not be shipped until we get in touch with you for an alternative address. If we do not hear from you within 7 days, your order will be cancelled and refunded.

 

SHIPPING DELAYS DURING SALE PERIODS & PUBLIC HOLIDAYS

Due to the huge response we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any Chinese public holidays when our dispatch centre is closed. Public holiday information can be found here.

 

SHIPPING OPTION

We offer standard and express shipping. Free shipping applied to standard services. For those country are experience huge delay we automatically shipping out with DHL/FEDEX Express. Contact hi@takaoriginal.com if you have any questions.

 

DELIVERY

Delivery times are estimates only and can vary depending on your state. Most of the shipment arrive within 7-14 days.

1. Not received a package?

We are sorry to hear that you have not received a package after the stated delivery timeframe, please contact us as soon as you aware and no longer than 7 days from the delivery date stated on your tracking.

2. How do I track my package?

Easy Peasy!! As soon as the courier picks up your parcel you will receive an email with the tracking number, in order for you to monitor the status of the delivery on the courier's website. Your order will usually take around 24-48 hours to be dispatched.

Due to covid-19, we may require 3-7 business days to process the order and to dispatch it. The date reflects no-contact safeguards put in place to protect employees, delivery partners, and customers.

*Please note, tracking can take around 24-48 hours to update after dispatch. If you need help tracking the package, contact us at hi@takaoriginal.com


3. What if the package status is not updated?

Whilst we endeavor to dispatch your package in our time manner, on occasion the estimated time depends on your local postage carrier, your proximity to major postal hubs, and custom delays.

4. What if the package shows return to sender?

Please note the re-delivery service varies depends on the local carrier, which we've listed in our Shipping/ Ordering FAQ

INTERNATIONAL MAIL

If your country is not listed above or you're having trouble tracking your parcel, please contact us at hi@takaoriginal.com with your order number. We'll be having staff to help out.

Please note, it is your responsibility to keep an eye on your tracking. To avoid any concerns with delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted. If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes. 

 

PRE-ORDER SHIPMENTS

If you order a pre-order style, or items that will be restock within certain days. It will not be shipped immediately. All available non pre-order or in stock items purchased will be shipped immediately. The estimated shipping time is 3-7 days although most of the order are shipping 3 days. For pre-order or restock items we are unable to provide exact dates but will contact you if we become aware of any delay. Your pre-order or restock style will ship separately when it arrives. We are unable to cancel any pre-orders unless we have offered a cancellation to you.

INTERNATIONAL TAXES, DUTIES AND CUSTOMS FEES

The displayed product costs do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery. The price buyer paid to us are the product price itself. We are not responsible for any customs duties or taxes fees. The customer is entirely responsible for any and all fees set by the customs office of their country. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. If the package is shipped back because the customs payment was not paid we are not able to refund the order. 

 

PURCHASE FOR PERSONAL USE ONLY 
You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

 

COLORS
We have made every effort to display as accurately as possible the colors of our products that appear at the www.takaoriginal.com. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

 

DISCLAIMER 
www.takaoriginal.com and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.  You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with you use of our site, and that www.takaoriginal.com shall not be liable for any damages of any kind related to your use of this site.

 

ANY OTHER QUESTION OR CONCERN

Contact hi@takaoriginal.com