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Refund & Exchange Policy

Returns & Refund Policy

Last updated on: August 4, 2020

1.Return & Refunds:

All sales are final. No refunds accepted, no returns honored, regardless of if they are in their original packaging or not.

2.Damaged or Defective Item:

Damaged or defective, or you receives a wrong product are accepted for exchange. We require that customers notify hi@takaoriginal.com of any problems with merchandise within 7 days of receipt. After we confirm theres damaged or defective items we will be responsible for the re-shipping costs of the appropriate merchandise. Exchanges are not available for any product after 7 days of order delivered.

3. Missing an Item:

If you believe an item you've purchased from us is faulty, incorrect or you're missing an item, contact us at hi@takaoriginal.com within 7 days of order delivered, if relevant, clear photos of the fault and/or as much details as you can provide, and we will assist you from there with an outcome on our cost. You must submit your request within 7 days of  your order delivered. 

4.Will I get refund if the package stuck at custom then ship back:

It is your responsibility to track your package and contact us for providing you custom paperwork. We do not offer refunds for these shipments if they do not arrive or shipped back to us. We will provide a store credit code to reorder but you will be responsible for paying the extra shipping cost.

5. Contact us:

For all customer service please contact us at hi@takaoriginal.com

Mail(Business Only): 100 West 31 St. New York. NY. 10001/07 A34 Leatop Plaza, Pearl East River, Guangzhou China.  

Call (Business Only): (+001) 909 706 9699 /(+86) 020 2202 8688  

We'll get back to you as soon as possible. Due to Covid-19 all staff work from home reply may take up to 64 hours. Our business hours are Monday-Friday.

Please note:

TAKAORIGINAL.COM is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes fees (if the package is shipped back because the customs payment was not paid we are not able to refund your order). We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. Please contact hi@takaoriginal.com if you have any questions.