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Refund & Exchange Policy

Returns & Refund Policy

Last updated on: February 7, 2020

1.Return & Exchange Policy

1.1 Exchange or refund an item. All sales are final. No refunds accepted, no returns honored, regardless of if they are in their original packaging or not.

1.2 Damaged or defective. Damaged or defective, or you receives a wrong product are accepted for exchange. We require that customers notify hi@takaoriginal.comof any problems with merchandise within 48 hours of receipt. we will be responsible for the re-shipping costs of the appropriate merchandise. Exchanges are not available for any product after 7 days of delivered.

1.3 Missing an item.If you believe an item you've purchased from us is faulty, incorrect or you're missing an item, contact us at hi@takaoriginal.comwith, if relevant, clear photos of the fault and/or as much details as you can provide, and we will assist you from there with an outcome.

2.Shipping & Delivery

2.1 The countries we ship to. We ship worldwide.

2.2 When your order will be shipped. Purchased items will be shipped from warehouse within 3-7 business days of the order. Although most will be shipped within 2 days.

2.3 Will there be any tracking method. As soon as your order is dispatched from warehouse you will receive an email notification includes tracking number and website to track. Tracking status usually take 2-3 days to show.

2.4 Where is the product came from and how long does it take. Our stocks are based abroad, mainly from China. Which can extend delivery time compared to your regular experience. We do use priority shipment for all orders, usually take 7-12 days to arrived.

2.5 Delay on the shipment. Shipping times can vary depending on shipping location and distance from warehouse. Delays experienced by shipping couriers, customs holds, holidays and other external third parties are outside of our control.

2.6 Will I get refund if the package stuck at custom then ship back.Custom law differs in each country so in some cases orders may get caught and inspected by customs which delays delivery. It is your responsibility to track your package and contact us for providing you custom paper work. We do not offer refunds for these shipments if they do not arrive or shipped back to us. We will provide a store credit code to reorder but you will be responsible for paying the shipping cost again.

2.7 TAKAORIGINAL.COM is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes fees (if the package is shipped back because the customs payment was not paid we are not able to refund your order). We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. Please contact hi@takaoriginal.com if you have any questions.

2.8 Lost, stolen or damaged package. If the package got lost, stolen or damaged, we will assist you contacting shipping carrier to reach a resolution, after postal service confirm is their fault, we may issue a refund or ship a new order to you.

2.9 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, postal service will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

2.10 If you do not re-arrange delivery.If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and paragraph 3.2 will apply.

3.Our rights to end the contract

3.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 24 hours of us reminding you that payment is due; or

(b) you do not (or your chosen carrier does not), within a reasonable time, collect the products (in accordance with paragraph 2.7).

3.2 You must compensate us if you break the contract.If we end the contract in the situations set out in paragraph 3.1 we will provide a store credit code you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
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