Greetings!

With the holidays fast approaching, we want your ordering process to go as smoothly as possible. Please keep the following in mind when placing your order:

• Shipping and fulfillment timeframes may be longer than usual due to increased holiday demand, additional safety restrictions due to COVID-19, and possible carrier delays as a result.
  
  
• Our support and fulfillment center will be closed as outlined in the calendar below. Orders placed on or around these dates may experience additional delays.
  
  
• In addition to the holiday closures, our Customer Support options will change over the holiday period as well. As always, our 24/7 self-serve Help Center on takaoriginal.com will remain available to answer most questions. If you’re unable to find an answer in the Help Center, please click here to contact our support team. Please note, requests will be serviced on a first-come, first-served basis and response times may vary based on the volume of requests.

• There may be a period of time between when a parcel leaves China to when it is processed in the destination country that the tracking number we provide may not show any tracking information. Please use your provided tracking number via your national mail carrier's website to see delivery updates once the package has landed in your country.

As a reminder, we’re offering FREE standard shipping above $80 USD orders for a limited time. It’s one of the small ways we want to say thank you for your continued support.

Note: all orders are processed and fulfilled Monday through Friday (excludes holidays and weekends). If the order was placed during an observed holiday or weekend, fulfillment will resume the following business day. 

FAQ:

Contact

How do I contact support?

For 24/7 support, use our Help Center to access frequently asked questions and answers for our most common inquiries. If you have a question on an existing takaoriginal.com order, and you're not able to find the answer in our Help Center, you may also reply back to any takaoriginal.com order confirmation email.

Customer Service Email:hi@takaoriginal.com

Products

My favorite item is out of stock, when will it be restocked?

We’re doing our best to keep enough inventory in our warehouse to meet demand. If an item goes out of stock, please sign up to our newsletter  by front page. You’ll receive an instant notification via email when the item becomes available. Please note this will not hold an item for you, it will only allow us to notify you when it becomes available again.

Where are your products manufactured?

All of our products are manufactured in the China Mainland.

Orders

I want to place an order. How long does it take to process an order?

Orders will typically process within 3-7 business days during peak promotional and holiday times to process your order due to the high volume and extra safety precaution requirements at our fulfillment centers. 

Holiday Peak Calendar

Thursday Nov 26

Friday Nov 27

Thursday Dec 24

Friday Dec 25

Thursday Dec 31

Friday Jan 1

Where do your orders ship from?

We are headquartered in NYC New York USA, all takaoriginal.com orders currently ship out of main fulfillment distribution centers, located in Guangzhou China.

Where do you ship?

We ship worldwide. All of the orders above $80 are qualify for free shipping.

What carriers do you use?

All orders ship with YT Express. YT will transfer to your local carrier for final delivery. Click here for detail

Can you expedite an order?

At this time we do not offer expedited shipping services. Please stay tuned!

I placed a large order but only received one package so far. Should I expect more packages?

Yes, your order may ship in multiple packages (at no extra cost to you). Sometimes these packages are not delivered on the same day. To track multiple packages, please refer to your Shipping, Out for Delivery, or Delivery Confirmation emails and click on the “View Order Status” button to see all applicable tracking IDs associated with your order. You can also log into your account to view all of your tracking IDs. If you are unable to track the remainder of your order after the third business day, please contact support with your order number so we can help.

I received a shipment, but found one or more items missing. What should I do?

Your order may ship in multiple packages (at no extra cost to you) as we want to get as much of your order to you as quickly as possible. If you have not received the item(s) after the third business day, please contact support with your order number so we can help make it right for you.

Customer Service:hi@takaoriginal.com

I received a delivery confirmation email but I cannot locate my order. What should I do?

Sometimes packages may be marked or scanned as “delivered” by carrier early while on route. Sometimes carriers will leave packages in out of view places to prevent theft. Please be sure to check all exterior doors, porch, back patio, garage, or other locations where packages could be delivered to such as the front office lobby or apartment leasing office. If you are unable to locate your order after the second business day, please contact your local postal service to locate your package directly.

How do I return my order?

We stand by our products and guarantee your satisfaction! If you feel at any time our products do not meet your satisfaction, please contact us within 7 days of receiving your order. Please confirm your first and last name, order confirmation number, and reason for the return. Click here to see detail.

Safety

What type of precautions are you taking when packing or shipping orders?

Rest assured our warehouse is following Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidelines. Our warehouse has implemented measures to protect all associates and minimize potential exposure to the virus. Measures include following good hygiene practices, increased cleaning of high touch point common areas and equipment, installation of additional hand sanitizing stations, and more importantly ensuring associates stay home when they're feeling sick, and notifying a local HR contact if a family member is symptomatic. We will continue to monitor the dynamic situation closely, including local monitoring of recommendations, risks and findings from the CDC and WHO.