Holiday Shipping & Support Update
With the holidays fast approaching, we want your ordering process to go as smoothly as possible. Please keep the following in mind when placing your order:
As a reminder, we’re offering FREE standard shipping above $80 USD orders for a limited time. It’s one of the small ways we want to say thank you for your continued support.
Note: all orders are processed and fulfilled Monday through Friday (excludes holidays and weekends). If the order was placed during an observed holiday or weekend, fulfillment will resume the following business day.
For 24/7 support, use our Help Center to access frequently asked questions and answers for our most common inquiries. If you have a question on an existing takaoriginal.com order, and you're not able to find the answer in our Help Center, you may also reply back to any takaoriginal.com order confirmation email.
Customer Service Email:firstname.lastname@example.org
We’re doing our best to keep enough inventory in our warehouse to meet demand. If an item goes out of stock, please sign up to our newsletter by front page. You’ll receive an instant notification via email when the item becomes available. Please note this will not hold an item for you, it will only allow us to notify you when it becomes available again.
All of our products are manufactured in the China Mainland.
Orders will typically process within 3-7 business days during peak promotional and holiday times to process your order due to the high volume and extra safety precaution requirements at our fulfillment centers.
Thursday Nov 26
Friday Nov 27
Thursday Dec 24
Friday Dec 25
Thursday Dec 31
Friday Jan 1
We are headquartered in NYC New York USA, all takaoriginal.com orders currently ship out of main fulfillment distribution centers, located in Guangzhou China.
We ship worldwide. All of the orders above $80 are qualify for free shipping.
All orders ship with YT Express. YT will transfer to your local carrier for final delivery. Click here for detail
At this time we do not offer expedited shipping services. Please stay tuned!
Yes, your order may ship in multiple packages (at no extra cost to you). Sometimes these packages are not delivered on the same day. To track multiple packages, please refer to your Shipping, Out for Delivery, or Delivery Confirmation emails and click on the “View Order Status” button to see all applicable tracking IDs associated with your order. You can also log into your account to view all of your tracking IDs. If you are unable to track the remainder of your order after the third business day, please contact support with your order number so we can help.
Your order may ship in multiple packages (at no extra cost to you) as we want to get as much of your order to you as quickly as possible. If you have not received the item(s) after the third business day, please contact support with your order number so we can help make it right for you.
Sometimes packages may be marked or scanned as “delivered” by carrier early while on route. Sometimes carriers will leave packages in out of view places to prevent theft. Please be sure to check all exterior doors, porch, back patio, garage, or other locations where packages could be delivered to such as the front office lobby or apartment leasing office. If you are unable to locate your order after the second business day, please contact your local postal service to locate your package directly.
We stand by our products and guarantee your satisfaction! If you feel at any time our products do not meet your satisfaction, please contact us within 7 days of receiving your order. Please confirm your first and last name, order confirmation number, and reason for the return. Click here to see detail.
Rest assured our warehouse is following Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidelines. Our warehouse has implemented measures to protect all associates and minimize potential exposure to the virus. Measures include following good hygiene practices, increased cleaning of high touch point common areas and equipment, installation of additional hand sanitizing stations, and more importantly ensuring associates stay home when they're feeling sick, and notifying a local HR contact if a family member is symptomatic. We will continue to monitor the dynamic situation closely, including local monitoring of recommendations, risks and findings from the CDC and WHO.